Returns made easy

We want returns to be as hassle-free as possible for our customers. If you have purchased a product in error, are unhappy with your order, or simply have changed your mind, you have 14 days from the date of delivery on your order to return the item(s) - no questions asked.

 

Please understand that a 25% restocking fee will be assessed as we can not resell any returned products.


LIVING SOCIAL RETURN POLICY : Please note we cannot accept returns from coupon sites or offers provided by daily deal sites including Living Social, Groupon and others.


Has my order shipped?

Orders typically will ship within 24 - 48 business hours of order confirmation. Shipping time does not include processing time. During high volume holiday months processing time may take longer. If you need to receive your order before a certain date please contact customer service before you place your order. You may track your order under My Account.

  • Orders will normally ship 24 to 48 hours after they are received Monday - Thursday
  • Orders over $75 ship free via UPS ground (within the USA only)
  • International orders ship via UPS.



DISCLAIMER for International Orders

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.



Shipping rates

USA ORDERS 
Order Amount Shipping Method Estimated Shipping Time
$1 - $74.99 Ground Flatrate $5.95 (3 - 5 business days)
$75 - $99.99 FREE Ground (3 - 5 business days)
$100 and up FREE Ground (3 - 5 business days)

 

CANADA ORDERS 
Order Amount Shipping Cost Shipping Method Estimated Shipping Time
$1 - $29 $15.00 Standard Shipping (10 - 14 business days)
$1 - $29 $21.00 Express Shipping (3 - 7 business days)

 

INTERNATIONAL ORDERS
Order Amount Shipping Method Estimated Shipping Time
$300 and up FREE EMS International (6 - 14 business days)



We’re help to help YOU with expert advice

We offer professional customer service and are available to answer your questions via chat, email and phone. Hours of operation are Mon - Fri 9am - 5pm E.S.T.


  • Call Us:
    USA: 1-855-754-6746
    International: +1 302-300-1814

  • Live chat
    With our esthetiticans

  • Send us a email
    info@naturalskinshop.com